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The same questions, answered by hand every day.

Customers ask the same handful of things. New staff interrupt the same colleagues. What the business knows sits in a few people's heads. We build AI agents for your company that answer from your own documents and do multi-step jobs, with permissions, approvals and logs built in from the start.

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Custom AI Agents

What we measure4

  • Questions answered without a persontracked
  • Response timetracked
  • Answers that needed correctingtracked
  • Hours spent answering colleaguestracked

The problem

Your best people are the help desk

When knowledge lives in people instead of a system, every question costs somebody's attention.

  1. 01

    Repeated questions

    Prices, delivery, how to return an item, how a process works. The answers exist, but a person types them again every day.

  2. 02

    Knowledge locked in a few heads

    The one colleague who knows how things really work is interrupted all day, and when they are away, the answers go with them.

  3. 03

    Slow answers after hours

    A customer writes in the evening and waits until morning. A new hire is stuck on day one because the person who knows is in a meeting.

What we build

What we build

Not a generic chatbot pasted onto your site. An agent made for your company, working from your own material and connected to your systems.

  • 01

    A support agent

    Answers customers on your site and messengers from your own documents, products and policies, and passes the case to a person when it should.

  • 02

    A sales assistant

    Answers product questions, qualifies new inquiries and prepares the details your sales team needs before the first call.

  • 03

    An internal knowledge agent

    Staff ask about procedures, contracts and past decisions and get an answer with the document it came from.

  • 04

    An operations agent

    Prepares reports, collects figures from your systems and drafts the summaries your team writes by hand today.

  • 05

    Guardrails from day one

    Permissions for what each agent can see and do, human approval for sensitive actions and a log of everything the agent did.

  • 06

    Connected to your systems

    The agent works with your CRM, ERP and documents, so it can look things up and act, not just talk.

How AI helps

How the agents work

An agent is more than a chat window. It follows a job through several steps, and it knows where its limits are.

ai.tasks / ai-agentsrunning

  1. Answers from your material

    It replies from your own documents and data, not from guesses, and can point to the source of an answer.

  2. Does multi-step jobs

    Looks up an order, checks the stock, drafts the reply and updates the record, as one job instead of four separate tasks.

  3. Asks before sensitive actions

    Refunds, discounts, changes to records and anything similar wait for a person's approval before they happen.

  4. Says when it doesn't know

    When the answer isn't in your material, it says so and hands the question to a person instead of inventing one.

Outcomes

What changes

Before we build, we agree with you on what to measure. These are the numbers we track together:

01Questions answered without a person
The share of repeated questions the agent resolves on its own, with the rest passed on with context.
02Response time
How long a customer or colleague waits for an answer, including evenings and weekends.
03Answers that needed correcting
How often a person had to fix what the agent said, which the logs let us review and reduce.
04Hours spent answering colleagues
The time your experienced people lose each week to questions a documented answer could have covered.

Related

Related solutions

All solutions

Start here

Find the questions your team answers twice.

The free AI opportunity map lists the questions and jobs that repeat in your business, and which of them an agent can safely take over first.

Get your free AI opportunity map